Your questions, our answers
Welcome to the Elegant Extensions FAQ page. We understand you might have questions about our premium luxury hair extensions, trade accounts, ordering process, or our training academy. We've compiled answers to the most common queries to provide you with all the information you need. Our commitment to excellence extends to ensuring you have a seamless experience from browsing to purchase and beyond.
Frequently asked questions
Here you'll find detailed answers to common inquiries about Elegant Extensions, our products, and services. From payment options to delivery details and special pricing for our qualified professionals, we're here to clarify everything for you.
What payment options are available for purchasing your luxury hair extensions?
We offer flexible payment options to make your purchase as convenient as possible. You can pay via ClearPay for easy instalments or through a direct bank transfer. Choose the option that best suits your needs at checkout.
How long does delivery take for my order?
We pride ourselves on fast delivery of our premium luxury hair extensions. All our products are flown directly from Dubai, ensuring they reach you promptly within 2-3 business days across the UK.
What type of hair extensions do Elegant Extensions offer?
Elegant Extensions specialises in a range of premium luxury human hair extensions. We offer various methods and styles to suit every client's needs, ensuring quality and longevity. Please explore our Our product range page for full details.
Are your hair extensions 100% human hair?
Yes, all Elegant Extensions products are crafted from 100% premium luxury human hair. This ensures a natural look and feel, allowing for styling and blending just like your own hair.
How do I access special pricing as a student or trade account holder?
Qualified students and professional trade account holders receive exclusive pricing on our products. To view and apply your special prices, please ensure you are logged into your dedicated trade account. If you need to set one up, please visit our Trade Accounts page.
What is your returns policy and where should I send returns?
We want you to be completely satisfied with your Elegant Extensions purchase. If you need to return an item, please send it to: Elegant Extensions, The Courtyard, 124 High Street, Nailsea, BS48 1AH. Please ensure items are returned in their original condition. For full details, please refer to our dedicated returns policy page.
NO RETURNS FOR ANY UNOPENED PRODUCTS OR ANY FITTED HAIR. NO REFUNDS OR EXCHANGES WILL BE EXCEPTED.
Can I dye or style my Elegant Extensions?
Because our extensions are made from 100% human hair, they can be dyed, cut, and styled just like your natural hair. However, we always recommend consulting with a professional stylist, especially for colouring, to ensure the best results and maintain the integrity of the hair.
What is the best way to care for my Elegant Extensions?
To ensure the longevity and beauty of your luxury hair extensions, we recommend using high-quality, sulfate-free hair care products. Regular gentle brushing, conditioning, and avoiding excessive heat styling will help maintain their lustre. Full care instructions are included with your purchase, or you can find them on our website.
Still have questions? We're here to help.
We hope we've answered most of your queries. If you need further assistance or have a question not covered here, please don't hesitate to reach out to the Elegant Extensions team. Your satisfaction is our priority. You can reach us by email at eleganttouch.ta@icloud.com or by WhatsApp at 07956829615.